Returns Policy

Return Policy for Turf Farm Lawn Care Products

At Newlawn Turf, we want you to be completely satisfied with your purchase. We understand that sometimes things don't go as planned, which is why we’ve put together this return policy to ensure a smooth and fair process if you need to return a product. Please take a moment to read our policy below:

1. Eligibility for Returns

We accept returns on lawn care products purchased through our website, provided the following conditions are met:

  • The product is in unused and resellable condition (i.e., unopened, undamaged packaging).
  • The return request is made within 30 days of the date of purchase.

If you’ve received a defective or incorrect item, please contact us immediately (within 7 days of delivery) for assistance. We will work with you to resolve the issue.

2. Non-Returnable Items

Certain products cannot be returned due to their nature:

  • Perishable items (such as seeds or fertilizers that have a short shelf life).
  • Used or opened products (including any products that have been used or damaged after delivery).
  • Custom or special orders (items that have been specially ordered or created for you).

If you are unsure whether your item qualifies for a return, please reach out to us at [contact email/phone number].

3. How to Return Your Product

To return your lawn care product, please follow these steps:

  1. Contact us: Reach out to our customer service team at [office@newlawnturf.com.au / 1300 784 886 ) within 30 days of purchase to initiate the return process.
  2. Provide Order Details: Include your order number, the item(s) you wish to return, and a brief explanation of why you are returning the product.
  3. Return Authorization: Our team will provide you with a Return Authorization Number and detailed instructions on how to return your item.
  4. Pack the Product: Ensure the item is securely packaged for return to avoid any damage during shipping. Please use the original packaging if possible.
  5. Return Shipping: Customers are responsible for paying return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the return reaches us safely.

4. Refunds & Exchanges

  • Refunds: Once we receive your returned product and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method, minus any shipping costs (unless the return is due to an error on our part).
  • Exchanges: If you would like to exchange a product, please let us know when you contact our customer service team. We will help facilitate an exchange for a product of equal value or offer a store credit if a direct exchange isn’t possible.

5. Defective or Incorrect Products

If your order is defective or we’ve sent you the wrong product, we apologize for the inconvenience. Please contact us immediately, and we’ll arrange for a return or exchange at no extra cost to you. We may ask for photographic evidence of the issue to expedite the process.

6. Damaged Items During Shipping

While we take great care in packaging your order, items can occasionally be damaged in transit. If your product arrives damaged, please retain all packaging and contact us within 7 days of receiving the delivery. We will work to resolve the issue quickly, whether by issuing a refund or sending a replacement.

7. Shipping Fees

Original shipping charges are non-refundable, except in cases where we’ve made an error with your order. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

8. Contact Us

If you have any questions or need assistance with a return, our customer service team is happy to help. You can contact us at:

Thank you for choosing Newlawn Turf! We appreciate your business and strive to make your shopping experience as pleasant as possible.